Resolved: some Windows 8 apps wouldn’t open or had runtime issues, libraries couldn’t be read, and URLs wouldn’t open

Since I’ve upgraded my machine from Windows® 7 to Windows® 8 (and recently 8.1) I have had a few related issues with Windows Store apps (i.e. those Windows 8 specific apps that could start in “the Modern UI area”, i.e. not on Desktop):

  • Some apps didn’t open or run successfully (event after reinstalling, Windows Store repairing, App troubleshooting running, etc.):
  • Local libraries couldn’t be successfully read from Store apps (although they was stored locally and not on external drives, being correctly indexed and always available from Desktop mode and Desktop apps such as Media Player, Photo Gallery, and Zune):
    • The Photos, Music, and Videos apps available by default haven’t been able to load library content; they all reported “It’s lonely here” messages, suggesting adding new items to the libraries (except for Photos app on Windows 8.1 update, which did read and presented local photos correctly.)
  • URLs didn’t open the browser when links were clicked inside Store apps; the links looked as clickable, but clicking them didn’t do, virtually nothing; this was true even for Web site links inside the original Windows Store app (both in Windows 8 and after 8.1 upgrade).

The resolution (suggested in this Microsoft Answers thread) for all these issues was to use Regedit (from all affected user profiles) and delete this key: HKEY_CURRENT_USER\Software\Classes\CLSID (make a backup first). After signing out and back in (even without reboot), all Store apps open and run correctly, library items can now be read and presented by apps relying on them, and URLs start open the browser when links are clicked inside apps.

Note that deleting the CLSID key from HKEY_CURRENT_USER will clean up the current settings for the current user profile only, and will not affect the entire machine settings. (Finally, I’ve actually re-added some of the keys in the backup of the CLSID, i.e. only those with keys with non-empty values on their sub-keys, and everything still works, and I have no fear that any real personal settings are removed.)

Update: Unfortunately the issue may reappear after Windows or other product updates, at least on the same machine and under the same user profile, so be prepared to redo the steps above whenever such a regression occurs.

About Sorin Dolha

My passion is software development, but I also like physics.
This entry was posted in Computers and Internet and tagged , , , , , , , , , , , , , , , , , . Bookmark the permalink.

Add a reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s